Mediacom is an Equal Opportunity Employer Mediacom is proud to have received the following recognition, “2022 & 2021 Best Managed Companies,” “2019 Best Company for Women to Work,” “2017 Best Company for People of Color and Women to Work,” and “Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award” Ability to sit for extended periods of time.Ability to work evenings, weekends and holidays.High school diploma required, Associates/Bachelors Degree preferred.Entry level 1-2 years prior work experience in customer facing or technical role preferred.Troubleshoot basic service issues and schedule on site service calls when necessary.Demonstrate courtesy and patience in customer relations.Exceed or maintain minimum sales ,quality and productivity standards.Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.Assess customer needs and interests in order to present Mediacom products and services.Answer customer inquiries and solve problems regarding billing, services, and products.Interact with customers by telephone, as well as e-mail, mail and fax.Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. Hybrid Work Schedule (1 week out of the month working in the Springfield, MO Call Center)Īnswer customer calls and provide a positive customer experience in a prompt and professional manner. Working Hours Training: Mon-Fri 8am-5pm, Varied Schedules including Sat ShiftĬustomer Sales & Service Rep I, Customer Sales - $1000 SIGN-ON BONUS! - Class Starts September 26, 2022!įull-time with benefits health, medical, dental, vision and more! Location Springfield, MO - 2 (CC W) Capital Customer Sales & Service Representative I - Class Starts

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